NDIS PROVIDER IN MELBOURNE
Your NDIS Journey Starts Here.
Connect with the right support.
Empowering Individuals through Quality NDIS Support
What Makes Mates Services Different?
Empowering Individuals through Quality NDIS Support
Mates Home and Community Care is committed to providing high-quality, compassionate support to individuals with disabilities. Our organization is built on the belief that every person deserves the opportunity to lead an independent and fulfilling life. As a registered NDIS provider based in Melbourne, we offer a range of personalized services that empower our participants to reach their goals and live with confidence.
Personalized Connections
We understand that your needs are unique. We take the time to get to know you and connect you with providers who specialize in your specific areas, ensuring the best fit for your goals.
Stress-Free Navigation
We simplify the complexities of the NDIS system, guiding you through understanding your plan, funding, and available options. This empowers you to make informed decisions and feel confident throughout your journey.
Empowerment & Growth
We go beyond just finding support. We believe in building your capacity and fostering a thriving life. We help you connect with community resources, advocate for yourself, and achieve your full potential.
Our Services
Choose The Service That Is Right For You
Assistance with Daily Living
At Mates Home and Community Care, we provide compassionate, reliable support to help individuals maintain their independence and dignity. From personal care and meal preparation to household tasks, our dedicated team ensures well-being and comfort in everyday life. With a focus on respect and personalized care, we empower individuals to live confidently in their own homes.
Support with personal care, household chores, and meal preparation.
- Individualized Care Plan: Assessing the participant’s specific needs for personal care, household tasks, and meal preparation to ensure tailored support.
- Daily Living Strategies: Identifying areas where assistance is needed while promoting independence in manageable tasks.
- Nutritional and Safety Considerations: Planning meal preparation support based on dietary needs and ensuring a safe, hygienic living environment.
Helping participants maintain independence and comfort in their own homes.
- Home Environment Assessment: Evaluating the participant’s living space to ensure it is safe, accessible, and suited to their independence needs.
- Personalized Support Strategies: Developing a plan that balances assistance with encouraging self-sufficiency in daily activities.
- Adaptive Solutions & Modifications: Identifying tools, equipment, or minor adjustments that enhance comfort and ease of living.
Community Participation
Our Community Participation services encourage individuals to engage in social, recreational, and community activities that enrich their lives. Whether it’s joining local events, building friendships, or developing new skills, we provide tailored support to foster confidence, independence, and a true sense of belonging.
Encouraging Social Connections
- Organizing group outings, social gatherings, and cultural events to foster friendships.
- Providing access to hobby-based activities such as art, music, and sports to enhance engagement.
- Creating a supportive environment where individuals feel valued and included in their community.
Building Networks for Meaningful Experiences
- Explore local attractions, nature parks, or cultural sites to foster shared experiences.
- Connecting participants with local clubs, volunteering opportunities, and interest-based communities.
- Encouraging collaboration and interaction through shared experiences, workshops, and networking events.
Support coordination
When it comes to working as an NDIS (National Disability Insurance Scheme) Support Coordinator, the role involves several key responsibilities to ensure that participants receive the necessary support and services. Here are three key areas of our work as NDIS Support Coordinator:
Assessment and Planning
- Conduct thorough assessments of participants’ needs, goals, and aspirations.
- Collaborate with participants, families, and carers to develop comprehensive support plans.
- Identify specific support services required to achieve the participants’ goals.
- Ensure that plans align with the NDIS guidelines and funding parameters.
Coordination and Connection
- Liaise with various service providers, including healthcare professionals, therapists, and community organizations.
- Facilitate access to appropriate support services, such as therapies, personal care, and accommodation.
- Coordinate appointments, reviews, and evaluations to monitor progress and adjust plans as needed.
- Build networks and relationships with local service providers to expand support options for participants.
Advocacy and Empowerment
- Advocate for the rights and interests of participants within the NDIS framework.
- Empower participants to make informed decisions about their support and services.
- Provide guidance on navigating the NDIS system and understanding participants’ rights and responsibilities.
- Assist participants in resolving issues or concerns related to their NDIS plans or services.
Travel & Transport Assistance
We make every journey safe, comfortable, and stress-free. Whether it’s getting to appointments, community events, or daily activities, our caring and reliable transport support gives you the freedom to travel with confidence. With a focus on your comfort and well-being, we ensure you reach your destination safely, on time, and with peace of mind.
Reliable Transportation for Appointments, Errands, and Community Engagement
- Safe & Punctual Service – We provide timely and dependable transport, ensuring you never miss an appointment or commitment.
- Flexible & Customised Rides – Whether it’s medical visits, grocery shopping, or social outings, we tailor transport to your schedule.
- Trained & Compassionate Drivers – Our support staff ensure a smooth, comfortable, and friendly journey every time.
Ensuring Participants Remain Connected and Mobile
- Promoting Independence – We empower you to travel freely, fostering confidence and self-sufficiency.
- Supporting Social Inclusion – Stay engaged in community activities, social events, and essential outings with ease.
- Accessible & Comfortable Travel – Our services cater to all mobility needs, ensuring a stress-free experience for every participant.
Nursing and Personal Care
Our compassionate and skilled team provides personalized nursing and personal care to support your health and well-being. From daily assistance and medication management to wound care and complex needs, we ensure comfort, dignity, and independence. With a focus on quality and empathy, we’re here to help you live safely, confidently, and with the care you deserve.
High-Intensity Personal Care Services, Including Community Nursing and Complex Health Support
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Specialized Clinical Care – Our experienced nurses provide expert support for complex medical needs, including wound management, catheter care, tracheostomy support, and chronic disease management, ensuring the best possible health outcomes.
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24/7 Support for High-Care Needs – We offer round-the-clock care for participants requiring intensive support, ensuring continuous monitoring, timely interventions, and a safe, comfortable environment at all times.
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Coordinated Care Approach – We work closely with healthcare professionals, families, and support networks to develop personalized care plans that align with each participant’s unique health requirements and lifestyle goals.
Focused on Maintaining Comfort, Safety, and Dignity for Participants with High-Care Needs
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Person-Centered Care – Every participant receives individualized attention, with care tailored to their preferences, routines, and comfort, promoting independence and a sense of control over their daily lives.
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Safe and Supportive Environment – Our team follows best practices in infection control, mobility assistance, and risk management to create a safe, secure setting that minimizes health complications and enhances well-being.
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Respect and Compassion at Every Step – We prioritize dignity in all aspects of care, ensuring that participants are treated with kindness, respect, and understanding, fostering trust and emotional well-being.
Life Skills Development
We empower individuals to develop essential life skills, fostering independence, confidence, and meaningful connections. Through personalized support in daily activities, communication, social interactions, and decision-making, we create a safe, nurturing space for growth. With care at the heart of everything we do, we help participants build the skills to live a more fulfilling and empowered life.
Programs to build independence
- Cooking Skills – Teaching meal planning, grocery shopping, and safe food preparation for self-sufficiency.
- Financial Management – Guiding participants in budgeting, saving, and responsible spending to promote financial independence.
- Personal Development – Supporting goal-setting, decision-making, and self-care to enhance confidence and overall well-being.
Confidence building and managing daily activities
- Daily Routine Support – Encouraging consistency in personal hygiene, household tasks, and time management.
- Social & Communication Skills – Building confidence in social interactions, workplace readiness, and forming meaningful relationships.
- Problem-Solving & Decision-Making – Equipping participants with strategies to navigate challenges and make informed choices.
NDIS Application Assistance
To assist people with disabilities in enrolling into the National Disability Insurance Scheme (NDIS), it’s important to focus on key work elements that streamline the process and provide comprehensive support. Here are three essential elements:
Information and Education
Organize and conduct regular information and education sessions aimed at individuals with disabilities and their families or carers. These sessions should cover:
- An overview of the NDIS, including eligibility criteria and the application process.
- Benefits and supports available under the NDIS, emphasizing how it can improve participants’ lives.
- Steps to prepare for the NDIS planning meeting, including gathering necessary documents and identifying goals and needs.
Personalized Coordination
Assign dedicated coordinator to guide individuals through the NDIS enrollment process. Key responsibilities include:
- Conducting individualized assessments to understand the participant’s goals, needs, and current supports.
- Assisting with the completion of NDIS application forms and providing necessary documentation.
- Liaising with relevant stakeholders, such as healthcare providers and community organizations, to gather supporting information.
- Advocating for the participant during the planning meeting and ensuring their goals are effectively communicated to the NDIS.
Transition and Follow-Up Support
Implement a structured transition plan to facilitate a smooth enrollment process and provide ongoing support post-enrollment:
- Develop a timeline outlining key milestones, such as the submission of applications and scheduling of planning meetings.
- Offer transition workshops or one-on-one sessions to prepare participants for their NDIS plan.
- Provide post-enrollment support to address any issues or changes in needs, ensuring participants receive appropriate services and supports as outlined in their NDIS plan.
- Conduct regular reviews to monitor progress, adjust supports as required, and address any challenges that may arise.
Psychosocial Recovery Coaching
Our role as a NDIS Psychosocial Recovery Coach involves supporting individuals with psychosocial disabilities to achieve their recovery goals and improve their overall well-being. Here are three key areas of work as NDIS Psychosocial Recovery Coach:
Recovery Planning and Goal Setting
- Collaborate with individuals to develop personalized recovery plans based on their strengths, needs, and aspirations.
- Conduct comprehensive assessments to understand the individual’s psychosocial challenges and recovery goals.
- Establish achievable short-term and long-term goals that promote independence, social inclusion, and personal growth.
- Monitor progress towards goals and adjust plans as necessary to support ongoing recovery.
Skill Development and Capacity Building
- Provide practical support and coaching to enhance daily living skills, including self-care, social interaction, and problem-solving.
- Facilitate access to education, vocational training, and employment opportunities that align with the individual’s interests and abilities.
- Offer guidance on managing symptoms, coping with stress, and developing resilience.
- Encourage participation in community activities and promote meaningful connections with peers and support networks.
Advocacy and Coordination of Services
- Advocate for individuals’ rights and access to appropriate psychosocial supports within the NDIS framework.
- Coordinate services and referrals to ensure comprehensive support across different domains (e.g., healthcare, housing, social services).
- Collaborate with multidisciplinary teams, including mental health professionals, social workers, and community organizations, to address complex needs.
- Assist individuals in navigating the NDIS system, including plan management and review processes.
Our Impact
Building a Stronger Community, Together
At Mates, we believe that everyone deserves the opportunity to thrive and contribute to a vibrant community. By empowering NDIS participants with the tailored personalize support, we not only unlock their individual potential but also create a richer tapestry for everyone.
Imagine a community where individuals with disabilities are actively engaged, contributing their talents, and forging meaningful connections. Through our NDIS support coordination & psychosocial recovery coaching services, we break down barriers and foster social inclusion. This creates a ripple effect, strengthening the community as a whole and paving the way for a more inclusive and supportive future.
Mates Reviews
Mates has been a life saver for me. They connected me with the perfect support providers and made the whole process seamless.
The team at Mates is incredibly knowledgeable and supportive, they guided me through beginning to implementation.
I can’t thank Mates enough for their support. They truly care about finding the right support.
Thank you Team 🙂
I am so grateful for the support Mates has provided to me. They have made a real difference in my daily life, thanks to the amazing team.
Mates goes above and beyond to ensure their clients receive the best support possible, I highly recommend them for their services.
They helped us to ease our daughter’s plan implementation & reassessment, and gave great support.